Digital transformation has brought many innovative ideas from different points of view, especially from business teams. Consequently, this has led information technology (IT) teams to adapt to them and not the other way around. It's a matter of finding balance within the different teams. In this post, we will go through the Atlassian offer to find that balance and succeed to manage the business of IT teams.
Usually, the ideas business teams try to implement usually affect most IT teams. Being at the center of companies and this transformation process, supporting and assisting the internal demand of each team of the organization on their way to implementation of new services or changes in software tools, has inevitably impacted them, making them adapt in one way or another.
As business stakeholders come up with new ideas, they generally just ask the IT team to double their capacity, often involving them too late in the process, thus avoiding opportunities for collaboration, since the IT team is only allowed to get up to date, without the possibility of providing improvements to the process in the conception of business ideas.
This influx of requests often results in unhealthy demand management, leaving the IT team delivering only half of the quality of the work and not correctly estimating the projects, by not being included in the early stages of the conception and development process. This situation puts them with an accumulation of work and increasing their technical debt. However, this same digital transformation process has created solutions to this significant problem, and the software solution Atlassian proposes for the business management of information technologies can do it.
Information Technology Business Management (ITBM) is the discipline that focuses on offering value to companies: from workflows to IT software tools. The main objective of this discipline is creating value for customers through technology when addressing and aligning with business objectives, strategies, and needs.
ITIL is an acronym for Information Technology Infrastructure Library and, within its practices, its approach to what ITBM preaches: "The organization must balance its need to:
As software development begins to play a more prominent role in all companies worldwide, and techniques such as Lean, Agile, and DevOps are spreading beyond the software world into different areas, IT project management is no stranger to this. These methods provide not only modern jargon, tools, and practices they also introduce crucial questions such as the following:
Working with different companies, we have realized that today organizations are still applying traditional management models that no longer apply since IT organizations are reconsidering how to obtain, prioritize, and make their work flowing to other teams; as this happens, Atlassian tools are getting to known within organizations, with them, different ways of working and methodologies allowing other teams to communicate, collaborate, and better manage their work.
We already have an idea of the theoretical framework on how to implement business management of IT services, and also what software resources we can rely on to achieve it, but concretely, the doubt that may arise is:
It’s all about changing the Information Technology team how-to, adopting methodologies and strategies leading teams to collaborate and communicate more efficiently, using software tools such as Jira Service Management, Trello, and apps such as Projectrak, which combined adequately, represents a powerful solution to adopt and achieve an optimal IT Business Management.
You already have the clues to implement effective Information Technology Business Management within your company, which is basically through a proper alignment of the different teams.
The decision is yours; if you want to take the leap and start working with Jira Service Management or another solution that Atlassian offers, don't hesitate to contact us if you need further assistance at any steps of the way. We are here to help and solve your doubts regarding the Atlassian universe.
By downloading the following e-book you will learn from seven different times when automating tasks in Jira that respond to project actions can be beneficial to you and your teams, in order to deliver effortless and faster, business requests.
This solution represents a relief when leaving to the software tool all those time-consuming tasks related to your projects, and will leave you more time to invest in managing your IT service delivery
Copyright © 2021 DEISER
Copyright © 2019 DEISER
Copyright © 2019 DEISER