Jira is a really useful tool for team collaboration but its system administration can be difficult, especially when it comes to projects —Jira projects are essentially bags of issues with instructions on how to move them around.
This is the first part of a series of posts on how to solve productivity killers in Jira. We’re covering 3 well-known limitations that Jira Admins and Project Admins often encounter, and a trick to solve them kindly brought to you by Profields’ new feature: Bulk Operations.
Jack is a Systems Engineer and master Jira Admin at an American financial services corporation. He decides what is done in Jira, how and by whom.
Jack works with a group of 12 admins. Together, they run a very organized corporate wiki on Confluence, where all processes are documented.
The machine is clean, oiled and works rapidly. With exceptions: with an increasing turnover in tech roles, admins know any given project lead will likely leave the company within 18 to 24 months into the job. No matter how hard they’ve tried, there’s no sound process to replace them globally in their assigned Jira projects. Manual work is the only way, and it can take up to four hours for every 200 projects.
After purchasing Profields, it takes a minute to globally replace a project lead using the Bulk Operations features. First search for the project lead in the project navigator; then, assign a new project lead.
The new process is documented in the company wiki and makes Jack and his 12 admins really happy.
Administrating user roles is exponentially complex
Marcus is a Scrum Master in a team of eight members working on several Jira Projects. As the team is multifunctional, they have different roles that rotate from one sprint to another. Those roles are defined in Jira and Marcus needs to update them every time a sprint starts as he is the Project Admin.
Every two weeks Marcus must update the roles and their members in all the Projects that he is in charge of, spending about 45 minutes every time. This is a waste of precious time, and so repetitive that he sometimes makes mistakes.
After installing Profields he can update the roles of all the Projects with just a few clicks while he assures the consistency between them.
Deleting Projects is daunting... if you can’t find the right projects
Catherine is the CIO at a logistics corporation that is shutting down its business in an Asian country.
When the time comes to clean up Jira of anything related to activities in that country, there seems to be no easy way to 1) retrieve a complete inventory of related Jira projects, and 2) delete them. To make things worse, many projects in Jira had been created ad-hoc without a business case or a proper initiation process. Additionally, local projects can have international project leads and vice versa.
Catherine assigns 5 people to the task of analyzing the entire portfolio of thousands of projects on a case by case basis.
With Profields, the task would have taken a total of 3 hours of only one Jira Admin: searches by country, backing up exceptions, and deletion in three clicks using Bulk Operations.
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